Shipping & Customer Care

Questions about your physical printed greeting cards? Find shipping information and contact the studio below.

Shipping and delivery

Standard shipping is $5.50 per order. Production is estimated at 3–5 days after payment is received. Standard transit is estimated at 2–5 additional days after the order is shipped.

Production time and transit time are separate. Requested dates and delivery estimates are not guarantees. Tracking is provided when your order ships.

Order cancellations

For a cancellation question, call or text (646) 527-0951 with your order number. Please contact the studio directly to confirm the options available for your particular order.

Returns and refunds

Before placing an order, contact the studio if you need clarification about return or refund arrangements. For an existing order, provide your order number and the reason for your question.

Damaged or incorrect items

If your order arrives damaged or appears incorrect, contact the studio with your order number and a description of the issue so it can be reviewed. Photos can help explain the concern.

Personalized cards

Personalization adds your requested name or message to the selected design. Please check spelling, names and wording carefully before submitting your order request. Custom artwork changes may require separate approval. Contact the studio about changes or questions before payment.

Customer service and order questions

Call (646) 527-0951 or send a text. Include your order number for an existing request. Retail buyers can use the wholesale inquiry form.